905-655-1113Mon - Sun 9.00/5.00
Must be able to reach 5'7 at the tips of fingers
Maximum time on courses is 3 hours from start of demonstration course. You may finish all 3 courses earlier than the 3 hours. You are only allowed to complete 3 courses and can not go back to do other courses. If you do not finish within the 3 hour time limit our guides will inform you of your options at the 2 1/2 hour mark. It will be your decision to either finish up the course you are on or move directly over to the BIG ZIP.
For your comfort we do recommend you do the Youth/Adult Courses in gloves. They do not have to be fingerless. You want to cover the palm of your hands. We also recommend you bring your own gloves but do have some for sale at the Welcome Centre
You must wear a closed toed shoe and any water bottles or phones must either be in a pocket/fanny pack or attached to a caribineer. Your hands must be free. Any long hair should be tied back in a ponytail. If not there is a slight possibility of any loose long hair wrapping around the zipline.
Our Welcome Centre offers limited options. We typcially will have a selection of drinks, and snacks (including chips and chocolate bars). You are welcome to bring your own food and cooler to enjoy and snack or light meal at one of our picnic tabled areas. Please be advised that NO ALCHOL or BBQs are allowed.
Please be advised we recommend you arrive 1/2 hour before your reservation start time. This will ensure you are on the course at your booked time. Make sure you complete the online waiver before checking in at the Welcome Centre.
A minimum of 24 hours is required to cancel your reservation, you will be able to receive a 1 time rescheduling of your reservation. If you cancel within 48 hours you have the option of rescheduling or receiving a full refund.
However if you are a no show your credit card will be charged the full amount and we will legally dispute any credit card requests for refunds.
If you do not show up to your reservation time, your credit card will be charged in full. If you made your reservation and informed us you had either a gift card, costco gift card or groupon, your credit card will be on file as required at time of booking and will then be charged as well if you do not show up.
When making a reservation our staff ALWAYS informs you that your credit card is either being charged or held in advance as required for our NO SHOW POLICY.
TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR NO SHOW POLICY BEFORE MAKING A RESERVATION.
All of our activities operate RAIN or SHINE. Only severe weather conditions such as, thunder, lightning, high winds and heavy down pours will temporarily close the courses. While on the course it is extremely important to follow the guides instructions in the case of an unexpected storm system.
In the event that Treetop Eco-Adventure Park closes the courses and guests have been waiting for over 1 hour, guests can receive a RAIN check or REFUND depending on how far the customer was on the course before it closed.
ONLY IF you are LESS than 1/2 way through the courses, can you receive a refund.
