905-655-1113Mon - Sun 9.00/5.00
Children's Course
Maximum time on courses is 1 and 1 1/2 hours from start of course. It most cases tht is enough time to complete two circuits on the children's course(s). If you do not finish within the time limit our guides will inform you of your options. It will be your decision to either finish up the course you are on or have the child dropped down and move directly over to the JR.BIG ZIP.
The Children's Course used a "Safe Roller" continuous belay system. Therefore the participant is does not have to wear gloves in any form. They will not be touching the life line at any time.
You must wear a closed toed shoe NO CROCS and any water bottles must either be in a attached to a caribineer or can be left with the guardian/parent. Their hands must be free. Any long hair should be tied back in a ponytail. If not there is a slight possibility of any loose long hair wrapping around the zipline.
Guardian/Parents are not allowed up on the courses at any time. The guides will assist the participant in all ways. As a guardian/parent your job is to supervise your childs behaviour, take pictures, encourage them on and be supportive.
Our Welcome Centre offers limited options. We typcially will have a selection of drinks, and snacks (including chips and chocolate bars). You are welcome to bring your own food and cooler to enjoy and snack or light meal at one of our picnic tabled areas. Please be advised that NO ALCHOL or BBQs are allowed.
A minimum of 24 hours is required to cancel your reservation, you will be able to receive a 1 time rescheduling of your reservation. If you cancel within 48 hours you have the option of rescheduling or receiving a full refund.
However if you are a no show your credit card will be charged the full amount and we will legally dispute any credit card requests for refunds.
If you do not show up to your reservation time, your credit card will be charged in full. If you made your reservation and informed us you had either a gift card, costco gift card or groupon, your credit card will be on file as required at time of booking and will then be charged as well if you do not show up.
When making a reservation our staff ALWAYS informs you that your credit card is either being charged or held in advance as required for our NO SHOW POLICY.
TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR NO SHOW POLICY BEFORE MAKING A RESERVATION.
All of our activities operate RAIN or SHINE. Only severe weather conditions such as, thunder, lightning, high winds and heavy down pours will temporarily close the courses. While on the course it is extremely important to follow the guides instructions in the case of an unexpected storm system.
In the event that Treetop Eco-Adventure Park closes the courses and guests have been waiting for over 1 hour, guests can receive a RAIN check or REFUND depending on how far the customer was on the course before it closed.
ONLY IF you are LESS than 1/2 way through the courses, can you receive a refund.
