Guest Preparation
The level of preparation is minimal, but extremely important.
Safety always comes first.
To assist us in providing you with a unique one of a kind experience, please take a minute to learn about our safety guidelines and requirements for age, heigh, wieght and clothing that apply to our aerial adventure park.
We teach You...You Show Us...
Once you have reviewed and meet Treetop Eco-Adventure Parks guidelines and you have completed your waiver form and paid for your access to Treetop Eco-Adventure Park, you'll be scheduled into a brief group training session.
During this demonstration training, you'll be fitted into your harness and your guide will show you how to attach yourself to safety lines and zip lines. This training gives you the knowledge and guidelines to self-manage the equipment designed for your own personal safety as you travel from tree to tree. You must demonstrate the ability to use the equipment properly before you can continue from the demonstration area. Once your guide deems that you can safely use your equipment, you'll be able to continue onto a course.
Treetop Eco-Adventure Park's ground patrol and guiding staff observes and guides you in the proper use of equipment from the trails below the courses. These guides can also let you know where the course exit points are located at any time, if you want to get your feet back on the ground.
While on the courses ....
These are self guided courses, our guides and ground patrollers are they to assist you. They are on the courses with you but may not be seen by you in the trees. You will be asked to call out to the guide when assistance is required.** IMPORTANT **
It is at the guides discretion if you continue on to each level of the course. If they see you are struggling at any portion of the course they will not let you continue on to the next course level. At that time you will be allowed to go to the big zip to finish or continue walking with your group. You will not be able to resume the course at any other point and there is no refund.
If you are lowered down at any point in the course there is no refund and you are not able to continue on the course but can follow along with your group on the ground your helmet will be taken off.
** NOTE **
Guests not wearing the appropriate clothing or footwear may be refused access to activities to ensure that safety guidelines are met.
Our patrollers are empowered to immediately, without warning, exclude a participant from the course, without a refund, for safety infractions. Notify a patroller immediately if you observe any unnecessary risk to anyone on the course.
| Course | Guidelines & Requirements | Definition |
|---|---|---|
| Children's Course | Age Requirements must be accompanied by an Adult at NO CHARGE. The adult WILL NOT BE doing the course but walking along on the trail below the course. |
Age 6 to 10 Must be 48" in height |
| Youth/Adult Course | Height Requirements see how to's Can do all three levels of Youth/Adult Courses |
5'11 height reach |
| Youth/Adult Course | Age Requirement must be accompanied by an Adult at NO CHARGE if NOT PARTICIPATING |
Age 10 to 16 |
| Youth/Adult Course | Age & Height Requirements see how to's | Age 10 + 5'7 height reach Will be only doing our White and Green Courses (2 beginner Adult Courses) plus 2 rides on the Big Zip |
| Youth/Adult Course | Weight Requirements of 275 lb | You must fit in to our harness system |
For your safety and our peace of mind!
* You must remain attached to a cable at all times!
* You must observe all rules and safety instructions at all times.
* You will be trained in the use of Treetop Eco-Adventure Parks equipment and must demonstrate the ability to use the equipment before progressing beyond the training area.
* If you are not following the rules our guides will warn you one (1) time after that the guide has the right to remove you from the course and send you back to the Welcome Centre to leave the property.
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