A minimum of 24 hours is required to cancel your reservation, you will be able to receive a 1 time rescheduling of your reservation. If you cancel within 48 hours you have the option of rescheduling or receiving a full refund.

However if you are a no show your credit card will be charged the full amount and we will legally dispute any credit card requests for refunds.

If you do not show up to your reservation time, your credit card will be charged in full. If you made your reservation and informed us you had either a gift card, costco gift card or groupon, your credit card will be on file as required at time of booking and will then be charged as well if you do not show up.

When making a reservation our staff ALWAYS informs you that your credit card is either being charged or held in advance as required for our NO SHOW POLICY.

TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR NO SHOW POLICY BEFORE MAKING A RESERVATION.

All of our activities operate RAIN or SHINE. Only severe weather conditions such as, thunder, lightning, high winds and heavy down pours will temporarily close the courses. While on the course it is extremely important to follow the guides instructions in the case of an unexpected storm system.

In the event that Treetop Eco-Adventure Park closes the courses and guests have been waiting for over 1 hour, guests can receive a RAIN check or REFUND depending on how far the customer was on the course before it closed.

ONLY IF you are LESS than 1/2 way through the courses, can you receive a refund.