Information We Collect
We may collect personal information when you:
- make a reservation
- complete an online waiver
- contact us by email or phone
- subscribe to updates
- interact with our website
Personal information may include:
- name
- email address
- phone number
- reservation information
- payment details
- participant information provided in waivers
- IP address and browser information
Payment Processing
Payment information is processed through secure third-party payment processors. Treetop Eco-Adventure Park does not store full credit card numbers on its servers.
Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- maintain website functionality
- understand how visitors use the site
- improve user experience
- support reservation and booking systems
Cookies may collect technical information such as:
- browser type
- IP address
- pages visited
- session information
Users can disable cookies through their browser settings.
However, some website functions may not operate correctly if cookies are disabled.
Third-Party Services
Our website or reservation systems may rely on third-party providers including:
- payment processors
- reservation software
- email communication tools
- website hosting providers
Our waivers are handled by a third-party platform, Fareharbour.com
Data Retention
Our website or reservation systems may rely on third-party providers including:
Personal information is retained only as long as necessary to:
- fulfill reservations
- maintain safety and waiver records
- meet legal or accounting obligations
- When information is no longer required, it is securely deleted.
Security
We implement reasonable administrative and technical safeguards to protect personal information from:
- unauthorized access
- misuse
- alteration
- loss
While we take steps to secure information, no internet transmission is completely secure.
Access and Correction Rights
Individuals have the right to request:
- access to their personal information
- correction of inaccurate information
- information about how their data is used
- Requests can be made using the contact information below.
Children’s Information
Certain activities involve participants under the age of 18. Personal information relating to minors is collected only for the purpose of completing reservations and required safety waivers.
How We Use Information
Your information may be used to:
- process reservations
- send booking confirmations
- manage waivers and safety documentation
- communicate about your reservation
- respond to inquiries
- improve our website and services
- meet legal and safety requirements
We only collect information necessary to provide our services.