If you are unable to make your reservation and need to cancel,
you MUST call 48 hours in advance in order for Treetop Eco-Adventure Park
to remove you from our reservation book and be able to rebook the departure time.
Groups are required to hold a reservation by credit card.

• 48 HOURS IN ADVANCE of reservation date - full refund
  (This is only for the initial booking, once you have rebooked there is no refund available on your rescheduled date)
  
  

• 24 HOURS IN ADVANCE of reservation date - rescheduling to a new date only (1 time option)

Credit cards are charged IN FULL if our cancellation policy is not met.

When making a reservation our staff is ALWAYS under the impression that potential
customers have read the parks cancellation policy before giving a credit card number to hold a reservation. 

TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR
CANCELLATION POLICY BEFORE MAKING A RESERVATION.

If you do not show up to your reservation time, your credit card will be charged in full. If you made your reservation and informed us you had either a gift card, costco gift card or groupon, your credit card will be on file as required at time of booking and will then be charged as well if you do not show up.

When making a reservation our staff ALWAYS informs you that your credit card is either being charged or held in advance as required for our NO SHOW POLICY. 

TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR
NO SHOW POLICY BEFORE MAKING A RESERVATION.

********************************** IMPORTANT ************************************

It is at the guides discretion if you continue on to each level of the course. Guides will make every effort to encourage you to continue on, however If they see you are struggling at any portion of the course they can bring you down. you will NOT be allowed to go to the big zip you may choose to continue walking with your group.  You will not be able to resume the course at any other point and there is no refund.

If you are lowered down at any point in the course there is a) no refund and b) you are not able to continue on the course but can follow along with your group on the ground.

Cancellation for large groups (20 or more people) is as follows:

For a full refund of the booking deposit, two full weeks (14 days) notice is required. The reservation can be rescheduled up to one full week (7 days) in advance of the booking. Within that one week we will only be able to shift your start time on the booking day. We go rain or shine, however we will determine if weather will play a factor in the operation of the park.

If we feel the weather for the day will be a problem to our operations we will call you to reschedule your booking.