SUMMER OFFICE HOURS | Sunday to Sunday
9:00 am to 5:00 pm
WINTER OFFICE HOURS | Wednesday to Sunday
starting November 1
10:00 am to 4:00 pm
To avoid disappointment, please book in advance by calling
1.855.655.1113 or 905.655.1113
(RESERVATIONS REQUIRED ) Open DAILY to all groups sizes. Groups depart every 30 minutes starting at 8:30 am. the last reservation of the day depends on dusk.
** IMPORTANT ** It is at the guides discretion if you continue on to each level of the course. If they see you are struggling at any portion of the course they will not let you continue on to the next course level as long as you have completed the level you are on. At that time you will be allowed to go to the Big Zip to finish or continue walking with your group. You will NOT BE able to resume the course at any other point and there is no refund. If you are lowered down at any point in the course there is no refund and you are not able to continue on the course but can follow along with your group on the ground.
If you need to cancel
Reservations may be cancelled via phone up to 48 hours before the scheduled appointment and the customer will receive 100% refund. Cancellations within 24 hours of the reservation time will be charged 100% of the fee for that appointment or you may choose to reschedule (this is a one time only option).